FAQ

If you have a question not answered in our FAQ then ask using the online contact form.

International Shipping

We ship internationally, payment is automatically calculated at checkout before you pay.

Ballshooters / Robots Compatibility

The Fastpong tiles are compatible with any ball-shooter. Attach the sensor to where the ball is shot out, this can be done with the included Velcro or some tape.

For the best experience, a robot from Fastpong offers full integration, allowing the mobile app to setup and control both the tiles and the ball-shooter automatically.

The Fastpong robot includes a specially designed part to securely attach the sensor to the robot head in exactly the right spot.

Tiles Display vs Mobile App

The new mobile app calculates the ball speed and will therefore be able to know with more certainty when some tile hits are illegitimate, such as the result of bounce-back from the net.

As a result the number of hits shown on the tiles display will often be greater than the number shown on the app.

The (lower) number of hits shown on the app will be more accurate.

Sensor Accuracy, Ball Speed Accuracy

The sensors in the tiles are extremely sensitive. The detection threshold is combined with timing constraints to avoid registering double bounces. We lower the threshold for Reaction mode so that a gentle tap is enough.

The ball speed is calculated using the time between the ball passing the ball sensor and hitting the tile sensor.

For legacy robots, the ball from most robots normally varies between 10-20 mph. The calculated speed is an approximation that should give a good indication of the ball speed as well as a general indication whether you are getting faster or slower.

When using the Fastpong robot, we know the placement of the ball, and the complete ball-shooter settings. We therefore know the exact speed of the ball and the exact distance, so the speed calculation is more accurate.

Upgrade an old unit (FP01) to the new version (FP02)

If you have the original unit, it is a simple matter to buy an upgrade kit, and we will post you the new hardware so that you can get all the benefits of the new version.

It only takes about 15 minutes, and only requires the new PCB and a screwdriver. See the video in the support section.

New mobile app : FP02

The Fastpong app currently available on the Google Play Store and Apple App Store is the new version designed for FP02 and is not compatible with the older FP01 hardware.

Note that the legacy app will eventually be retired. We encourage users to upgrade to the new FP02 system and app to benefit from the latest features and improvements.

The new Fastpong mobile app includes:

  • more detailed performance & data  analysis
  • full integration with the Fastpong robot, allowing you to focus on playing instead of adjusting robot settings
  • seamless training sessions by combining multiple exercises
  • smart class management for coaches & teachers
  • built-in lessons and guided training
  • more games & training modes
  • rating tests & global ranking
  • and much more

Learn how to use the new mobile application with our free tutorial.

Important Notice: FP01 Mobile App Retirement

Note that the legacy app will eventually be retired. We recommend planning your upgrade before the FP01 app retirement date to ensure uninterrupted access to app-connected training features.

After the retirement date:

  • The FP01 hardware will continue to function and can still be operated manually using the buttons on the side of the unit.
  • The FP01 mobile app will no longer be supported.
  • Custom training programs created within the FP01 app will no longer be accessible.
  • Historical training data and statistics stored through the FP01 app will no longer be available.

We encourage users to upgrade to the new FP02 system and app to benefit from the latest features and significant improvements.

  • Improved user interface and usability
  • More training modes and customization options
  • Enhanced performance tracking and detailed training analytics
  • Compatibility with the latest Fastpong ecosystem

Thank you for being part of the Fastpong community.

Robot Hardware Support (FPRY02)

If you experience a hardware issue with the Fastpong robot (FPRY02), support for the robot hardware is handled directly by Y&T. In this case, please scan the QR code located on the back of the robot to access Y&T support and service information.

Troubleshooting

For support relating to the Fastpong tiles (FP02), ball-sensor or mobile functionality, please check the answers below. If you are still having problems then fill in a support request.

Ball sensor not registering balls?

If the ball sensor is not detecting balls as they leave the robot, work through the following checks:

  1. Check the cable connection
    Make sure the ball sensor cable is fully inserted into the correct port.
  2. Test the sensor in DIAGNOSIS mode
    DIAGNOSIS mode is the default mode when the Fastpong tiles are switched on. Place your finger in front of the sensor.
    If the display shows “BALL”, the sensor is working correctly.
  3. If you are using the FPRY02 Fastpong robot
    The sensor should be mounted using the Fastpong ball sensor holder.
    See: Attaching the ball sensor - integrated setup.
  4. If you are using a legacy robot
    Position the sensor as close as possible to the point where the ball is ejected from the robot.
    See: Attaching the Ball Sensor Using Velcro - Legacy Robot.

If the sensor shows “BALL” correctly in DIAGNOSIS mode but still does not register balls during normal use, the problem is most likely the sensor position rather than the sensor itself.

Make sure you are using white table tennis balls. Other colours, such as yellow or orange, may not be detected reliably.

Can't see your Fastpong system listed in the mobile app?

  1. Make sure the Fastpong tiles and robot are plugged in and switched on.
  2. Check that Bluetooth is turned on on your phone.
  3. Tap the Bluetooth icon at the top right of the Fastpong app to connect to your device.
  4. Still not showing? Only one phone can be connected to the Fastpong device at a time. If several people use the same system, turn off Autoconnect on the Profile page so each person can connect when it's their turn.

"Legacy Ballshooter" popup when starting an exercise?

If you have the new Fastpong integrated robot and a "Legacy Ballshooter" popup appears when you start an exercise, the tiles aren't communicating with the robot. Try the following:

  1. Make sure the robot is switched on.
  2. Check that the cable from the robot is fully inserted into the port marked Display on the Fastpong tiles.
  3. If the popup persists, turn off both the tiles and the robot, wait a few seconds, then turn them back on.
  4. Confirm the connection: the robot head should move for a few seconds after startup. This shows it has received the initialisation signal from the tiles.

Getting an error message when connecting to your Fastpong device?

The first time you connect a particular mobile device to a particular Fastpong system, you need a Wi-Fi or mobile data connection. If you're offline, the app will show an error.

Once you've connected successfully, the app stores the information it needs on your phone, so you can connect and train without Wi-Fi or mobile data afterwards. Your statistics are saved on your phone during offline sessions and sync to your account the next time you're online.

Sensor or LED on one or more targets not working?

First, make sure all of the boards are firmly pressed together and properly connected. Turn the system on and test it again.

If the problem remains, it is usually caused by a loose ribbon cable or sensor connection.

  1. Identify the first target that is not working.
    For example, if Targets 4 and 5 are not working but Targets 1–3 are functioning normally:
    - Open Target/Tile 4.
    - Check that the ribbon cable is fully plugged in.
    - Check that the two cables from the sensor are fully plugged in.
    - Turn the system on and test it again.
  2. If the problem is still not resolved:
    - Open Target/Tile 3.
    - Locate the ribbon cable that connects Board 4 to the middle PCB.
    - Make sure the ribbon cable is fully inserted and securely connected.
    - Turn the system on and test it again.