💡 How Fastpong Creates Business Value

Fastpong is more than a table tennis training device. It's a smart, interactive sports system that brings a new level of entertainment, fitness, and engagement to your facility.

Whether you're looking to attract new customers, enhance your existing amenities, or create additional revenue opportunities, Fastpong offers a unique experience that helps your business stand out.

🎮 Entertainment & Amusement Venues

Turn Fastpong into an exciting attraction through pay-per-play sessions, timed challenges, competitive games, or group events.

With a variety of interactive games and a global leaderboard, Fastpong encourages friendly competition, repeat visits, and memorable experiences that keep customers coming back.

🏋️ Gyms & Fitness Centers

Bring something new to your fitness offerings with a smart sports experience that combines physical activity, reaction speed, coordination, and entertainment.

Fastpong gives existing members a fresh way to stay active while helping your facility attract new members and differentiate itself from traditional gyms and fitness centers.

🏨 Hotels & Residential Communities

Offer guests and residents a premium sports amenity that appeals to all ages and skill levels.

From children and families to seniors, beginners, and experienced players, Fastpong creates opportunities for active entertainment and social interaction.

Whether installed in a hotel recreation area, apartment clubhouse, or residential fitness center, Fastpong can make better use of existing spaces, enhance guest and resident satisfaction, and add value to your property's amenities.

🏓 Table Tennis Clubs & Sports Facilities

Bring advanced technology to your table tennis facility with a smart training system that goes beyond conventional practice.

Fastpong combines structured training programs, independent practice, performance tracking, and interactive games in one system.

It's a valuable addition for coaches looking to enhance their training programs, players who want to track their progress, and clubs seeking to attract new members while providing a more engaging experience for existing players.

Adding Fastpong to your facility is more than just bringing in another piece of equipment. It's an investment in better customer experiences, stronger business differentiation, and new revenue opportunities.

📦 What's Included in the Rental Package?

Q. What equipment and services are included in the monthly rental fee?

The monthly rental includes the complete Fastpong FP02 system:

• Fastpong FP02 Smart Target System
• Fastpong Table Tennis Robot & Net (FPRY02)
• Access to the Fastpong Mobile App
• Entertainment Mode and Training Mode

Both modes are included at no additional subscription cost.

Q. How do I pay the monthly rental fee?

We send a secure online payment link at the end of each month.

Payment can be made by credit card or bank transfer, depending on the options available in your country.

📋 Rental Agreement & Terms

Q. What is the minimum rental period?

The minimum rental period is 6 months.

After the initial 6-month term, the agreement automatically renews on a month-to-month basis unless you request cancellation.

Q. How can I cancel my rental agreement?

Simply email us at team@fastpong.com at least one month before your intended return date.

After completing the initial 6-month rental period, you may end your agreement without an early termination penalty.

Q. Is a security deposit required?

Security deposit requirements may vary depending on your country and rental arrangement.

If a deposit is required, the amount and conditions will be clearly specified in your rental quotation and agreement before you proceed.

Q. Which company will I sign the rental agreement with?

Your rental agreement will be made directly with Fastpong's headquarters in South Korea.

Q. Which country's laws apply to the rental agreement?

The applicable governing law and any country-specific provisions will be clearly stated in your rental agreement.

🚚 International Shipping & Installation

Q. How long does delivery take after signing the agreement?

We generally aim to prepare your equipment for shipment within approximately 2–3 weeks after the rental agreement is finalized.

Actual delivery times depend on your country, shipping arrangements, customs clearance, and product availability.

Our team will provide an estimated delivery schedule before confirming your rental.

Q. Are shipping costs included in the rental fee?

International shipping costs vary depending on the destination.

Any applicable shipping charges will be included in your quotation so you can review the costs before proceeding.

Customs duties, import taxes, or other local charges, where applicable, will also be clarified before the agreement is finalized.

Q. Can I install Fastpong myself?

Yes! Fastpong is designed for easy installation without specialized technical skills.

The complete setup typically takes 15 minutes or less.

We also provide free installation videos and step-by-step guides to help you get started.

View Installation & Setup Guides

Q. Does Fastpong offer professional installation?

Professional installation assistance may be available upon request, depending on your country and location.

Share your installation address and facility details with our team, and we'll advise you on the available installation options.

Q. Can I move Fastpong to another location after installation?

Absolutely!

Fastpong is designed to be portable and easy to reinstall.

If you decide to move the system to another room, facility, or location, you can typically set it up again in approximately 15 minutes.

🛠 Technical Support & Maintenance

Q. What kind of technical support does Fastpong provide?

We offer remote technical support through email, messaging platforms, and video calls.

If you experience any issues, our team will help diagnose the problem and guide you through troubleshooting and resolution.

Q. Is customer support available in English?

Yes. Our international support team can assist you in English.

You can contact us by email or through our available online communication channels for help with setup, operation, and technical issues.

Q. What happens if the equipment develops a problem that cannot be fixed remotely?

If a technical issue is caused by a defect in the equipment and cannot be resolved remotely, Fastpong will arrange repair or replacement at no additional charge, subject to the rental agreement.

Our goal is to resolve technical issues as quickly as possible and minimize interruptions to your facility's operations.

Q. Do I still have to pay rental fees if the equipment stops working?

If a covered technical defect makes the equipment unusable, rental charges will be suspended for the verified period during which the system cannot be operated normally, in accordance with the rental agreement.

We believe you shouldn't have to pay for equipment you cannot use due to a covered technical failure.

Q. Are software and hardware updates included?

Yes. During your rental period, Fastpong provides eligible software updates and supported hardware updates as applicable to your system.

This helps keep your equipment up to date with supported improvements and features.

Q. What happens if the equipment is accidentally damaged?

If any part of the equipment is damaged, our team will assess the issue and recommend the most practical solution.

Where replacement parts are necessary, the cost will be based on the affected components and the extent of the damage.

Our priority is to provide a reasonable repair solution and get your system operating again with minimal disruption.

⚡ Installation Space & Technical Requirements

Q. Does Fastpong require special electrical installation?

No special electrical wiring is normally required.

Fastpong can operate using a compatible power supply and the appropriate adapter for your country's electrical standards.

Before installation, please confirm the power requirements and compatibility of the supplied adapter with your local electrical system.

Q. Is an internet connection required?

Yes. An internet connection is required to use the Fastpong Mobile App.

A standard, reliable Wi-Fi connection is generally sufficient.

Q. How much space do I need to install Fastpong?

Fastpong FP02 is designed to work with a standard table tennis table setup.

No special room renovation or dedicated construction work is required.

We recommend allowing sufficient space around the table so players can move safely and comfortably during games and training sessions.

📱 Fastpong Mobile App

Q. Is the Fastpong Mobile App available in English?

Yes. The Fastpong Mobile App supports English, making it easy for international users to access the system's features.

Q. Is there an additional subscription fee for the app?

No. Both Entertainment Mode and Training Mode are included in your rental package.

There are no separate app subscription fees for these modes.

Q. What's the difference between Entertainment Mode and Training Mode?

🎮 Entertainment Mode

Entertainment Mode is designed to make table tennis fun, interactive, and accessible to everyone.

Players can enjoy a variety of games and challenges without needing to understand complex training statistics or performance data.

One of the key features is Challenge Mode, where players can record their scores and compete with users around the world through the global leaderboard.

It's ideal for families, friends, hotel guests, residents, and visitors who want a fun and engaging activity.

🏓 Training Mode

Training Mode is designed for players who want to improve their table tennis skills through structured practice and measurable performance tracking.

Key features include:

• Progressive training programs for different skill levels
• Instructional training videos
• Training history and performance records
• Detailed statistics and data analysis
• Progress tracking to monitor improvements over time

By providing measurable feedback, Training Mode helps players better understand their performance and continuously improve their technique, accuracy, and consistency.

🏓 Table Tennis Balls

Q. Are table tennis balls included in the rental package?

Table tennis balls are not included in the standard rental package.

Fastpong is compatible with standard white 40+ table tennis balls, which are widely available from sporting goods retailers and online stores worldwide.

Both recreational practice balls and competition-grade balls can be used.

🎓 Training & Getting Started

Q. Do you provide training on how to use Fastpong?

Yes. Fastpong is designed to be intuitive and easy to operate, even for first-time users.

We provide free instructional videos covering everything from installation and basic operation to using the mobile app and training programs.

Explore Fastpong Setup & Training Guides

If additional assistance is needed, our team can provide remote onboarding and operational guidance.

On-site training may also be arranged upon request, depending on your location and service availability.

🏢 Multiple-Unit Rentals

Q. Can I rent multiple Fastpong systems?

Absolutely!

If you're planning to install Fastpong at multiple locations, such as hotels, apartment communities, fitness centers, table tennis clubs, or entertainment chains, we'd be happy to discuss a customized rental arrangement.

Rental terms can be tailored to your required number of systems, locations, and operational plans.

Contact our team to discuss your project.

💰 Purchasing Options

Q. Can I purchase Fastpong instead of renting it?

Yes!

If you'd prefer to purchase your Fastpong system, contact our team and we'll provide details about available product configurations and purchasing options.

Q. Can I purchase the equipment after my rental period ends?

Our standard rental program operates on a return-at-the-end basis, meaning the equipment is returned when the rental agreement ends.

However, if you're interested in purchasing the equipment after your rental period, please contact us.

We'll be happy to discuss available purchase options and pricing at that time.

📩 Get in Touch – International Rental Inquiries

Interested in bringing Fastpong to your facility?

Whether you manage a hotel, fitness center, residential community, sports club, or entertainment venue, our team can help you explore the right Fastpong rental solution for your business.

Tell us a little about your facility, country, installation requirements, and how you plan to use Fastpong. We'll help you find a suitable rental package and guide you through the next steps.

Email: team@fastpong.com

Website: https://fastpong.com

Bring interactive sports, smarter training, and a new level of entertainment to your facility with Fastpong.

International rental availability, pricing, shipping arrangements, and service conditions may vary by country. Final terms will be confirmed in your rental quotation and agreement.